Common FAQ
About Our Services
At Hafidh Institute, we provide online educational services focused on teaching the Quran, Arabic, Tajweed, and Islamic studies through live, interactive sessions. Our services are entirely digital, with no physical goods sold or shipped. Classes are conducted via secure online platforms, and all communication, scheduling, and payments are handled digitally through our official website and support channels.
This approach ensures a seamless and professional learning experience while complying with applicable guidelines for online service providers.
Free Trial
We offer a Free Trial Class to help you experience our courses and instructors before committing. After completing the trial, you can decide whether to proceed with enrollment.
Payment Methods
We provide easy and secure online payment options, including PayPal, Stripe, Credit Cards, and Bank Transfers, ensuring flexibility and convenience for our students.
Payment Policy & Refunds
- Tuition fees must be paid monthly and in advance, starting from the payment date.
- If classes are discontinued at any time during the month, 100% of the fees for unused classes will be refunded.
- For cancellations or refunds, simply contact us VIA your WhatsApp support group to confirm your request and the stopping date.
Make-Up Classes & Cancellations
- Students unable to attend a class must notify their teacher at least 5 hours in advance via Zoom to reschedule.
- Planned holidays should be communicated to both the teacher and support team via WhatsApp.
- Missed classes without prior notice will not qualify for a makeup unless in cases of sudden illness or family emergencies.
- Tutors are required to reschedule any classes they miss due to emergencies.
Public Holidays
We observe two major Islamic holidays, Eid Al-Adha (4 days) and Eid Al-Fitr (3 days), during which tutors and students are entitled to time off. No make-up classes are organized for these holidays.
Dispute Resolution Policy
At Hafidh Academy, we strive to ensure a smooth and satisfactory experience for all our students. However, in the event of any disputes, we are committed to resolving them fairly and efficiently.
- Contact Us First:
If you have any concerns or disputes regarding payments, services, or class schedules, we encourage you to contact our support team directly via WhatsApp support chat. Most issues can be resolved quickly through open communication. - Refund and Dispute Handling:
- If you are eligible for a refund (e.g., due to canceled classes or service interruptions), our team will promptly process your request as per our Payment and Refund Policy.
- For disputes related to class quality or tutor performance, we will work with you to address the issue and offer alternative solutions, such as changing tutors or rescheduling classes.
- Escalation Procedure:
If a dispute cannot be resolved through initial communication, it will be escalated to our management team for review. We aim to provide a resolution within 7-10 business days. - Third-Party Involvement:
In cases involving payment disputes processed through third-party platforms (e.g., Stripe, PayPal), we recommend contacting us first to expedite resolution. If necessary, we will cooperate with the payment provider to investigate and resolve the issue in compliance with their policies.
By maintaining transparency and a cooperative approach, we aim to resolve disputes amicably and ensure the satisfaction of our students.
Privacy & Confidentiality
We are committed to safeguarding your personal information and ensuring your data remains secure. All collected data is used strictly for educational and service improvement purposes and is protected with SSL encryption. Student data is retained for 12 months following account cancellation and deleted thereafter.
For more information, please contact support@hafidh-institute.com or WhatsApp +1 (206) 415-1040 for a swift response.
Authentic Testimonials
A great place to learn Islamic studies. They have covered all the important points in this Course regarding Aqidah, Fiqh, everything is explained really well and the Tutors’ behavior is really supportive.
Ali K
Parent
I am impressed by the dedication of Tutors to children’s learning. I have enrolled my daughter in the Tajweed Course and am very pleased with the curriculum, how beautifully they have integrated Noorani Qaida into the Course.
Nadia H
Parent
I enjoyed the way the teacher was teaching and hyping me up with encouragement. She even gave me a simple homework which will help me focus one by one with the Tajweed rule.
Hafsa F
Student
The teacher is great, and she knows her job very well. My daughter is pleased, and she really enjoyed the lesson.